Receptionist/Care Navigator

Job summary

Felixstowe Road Medical Practice is looking for an enthusiastic and proactive part time receptionist (24.5 hours per week, 4 days). The receptionist plays a pivotal role in delivering patient experience, handling face to face, online and telephone queries.

Main duties

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and external agencies, signposting to the appropriate staff.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients on practice procedures.
• Registering new patients.
• Accurately maintaining the patient database and records, including photocopying, filing and scanning.

Qualifications and attributes

Essential:

• Work politely, confidentially and discreetly, respecting patients and colleagues.
• Experience working with the general public, handling sensitive situations with empathy.
• Team player.
• Strong IT and administrative skills with high accuracy and attention to detail.
• Previous medical or healthcare receptionist experience desirable.
• Flexibility to work additional or alternative hours to cover for colleagues; applicants should live within reasonable commuting distance.

Benefits

• NHS pension scheme
• Uniform provided
• On site parking

About the Practice

We are a friendly GP practice situated on the east side of Ipswich, with a team of 7 GPs, 4 practice nurses and 3 healthcare assistants, plus PCN staff. We support over 10,000 patients and are a training practice with 2 GP registrars.

Employer details

Primary Care Careers

235 Felixstowe Rd, Ipswich, Suffolk, IP3 9BN, United Kingdom

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.