Receptionist/Care Navigator

We are looking for two part timeReceptionist/Care Navigator's whose's role is being is responsible for the efficient administration of all related processes in order to support the work of the practice, for example, incoming and outgoing telephone calls, making patient appointments, results reporting, patient services, prescriptions, clinical mail processing and use of practice EMIS IT system. The successful candidate will have a major impact in promoting a positive image of the Practice to patients and other visitors.

Main duties of the job

Main duties will be Care Navigating patient requests: this will include working as part of team, working across two different locations each week. The role is essential to be available to work three 6 hour shifts on a weekly basis, which will include working on a Thursday and Friday each week between the times of 8am to 6.30pm.

The role is being is responsible for the efficient administration of all related processes in order to support the work of the practice, for example, incoming and outgoing telephone calls, making patient appointments, results reporting, patient services, prescriptions, clinical mail processing and use of practice EMIS IT system. The successful candidate will have a major impact in promoting a positive image of the Practice to patients and other visitors.

About us

We are a two site GP Practice in Mexborough and Barnburgh, having a CQC 'Good' outcome.

We are seeking hard working, dynamic Reception/Care Navigators to compliment our dedicated team.

Our team consists of GP Principal, 1 salaried GP, 3 Long term locum GP's, 2 Advanced Nurse Practitioner's, 1 duel rolled First Contact Practitioner/Pharmacist, 1 Pharmacist, 2 Practice Nurses, 1 Nurse associate, 1 HCA and 1 Phlebotomist.

Our practice is managed by our Practice Manager along with a Deputy Manager. Clinicians are well supported by 21 admin staff including 2 reception Managers.

We are part of South PCN Doncaster and work very closely, with a full compliment of staff to support our practice. Our ARRS team consists of a team of Pharmacists, Pharmacy Technicians, a Dietician, Physiotherapists, Mental Health Practitioner's, Care Co-ordinators, and a Digital and Transformation Lead. All ARRS staff work on our practice sites to deliver patient care and form part of our practice team.

We are a Research ready practice, veteran friendly accredited and are working towards Pride in Practice accreditation.

The majority of staff have worked at the practice in excess of 20 years which shows the friendly welcoming environment we work in.

Job responsibilities

The GP Receptionist is responsible for the efficient administration of all related processes in order to support the work of the practice, for example, incoming and outgoing telephone calls, making patient appointments, results reporting, patient services, prescriptions, clinical mail processing and use of practice EMIS IT system. The successful candidate will have a major impact in promoting a positive image of the Practice to patients and other visitors.

Person Specification Qualifications

• To be able to work between times of 8am to 6.30pm , working days to include a Thursday and Friday on a weekly basis.
• Ability to work at both of our Practice Locations.
• GCSE grade A to C in English and Maths
• Desirable criteria Experience of working in primary care. Experience of using EMIS Medical System Experience of using AccuRx System. Knowledge of Choose & Book referral process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.