receptionist/admin

Zulu Road Medical Centre is looking for a receptionist/administrator to join our busy GP practice in Nottingham.

Main duties of the job

Candidates must have excellent communication skills and be able to work well under pressure.

The role includes providing general assistance to the practice team and candidates must have a positive can do attitude to their work and work well as part of a team.

About us

We are a friendly teaching practice and we pride ourselves in excellent patient care and our ability to continually adapt to changes in Primary Care.

Job responsibilities

• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Personal and Professional Development

The post holder will participate in any training programme implemented by the practice as part of this employment, and seek to continually improve their skills and knowledge.

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Additional responsibilities

• Read and comply with Employment Policies and procedures.
• Assist in promoting and maintaining health, safety and security as defined in the practice Health & Safety Policy.
• Use personal security systems within the workplace.
• Identify risks involved in work activities and undertake them in a way that manages those risks.
• Use appropriate infection control procedures.
• Report potential risks identified.
• Report all accidents and incidents in line with Practice protocol.
• Support equality, diversity and rights of patients, carers and colleagues, respecting privacy and dignity.
• Apply practice policies, standards and guidance and discuss their impact with the team.

Main role

• Open and close the practice premises and maintain security in accordance with practice protocols.
• Deal with general telephone enquiries from patients and the general public.
• Register new patients.
• Create and manage templates.
• Record requests for home visits.
• Process personal and telephone requests for appointments, visits and telephone consultations, directing callers appropriately.
• Process and distribute incoming and outgoing mail.
• Take messages and pass on information to relevant team members.
• File and retrieve paper notes.
• Process repeat prescriptions in accordance with Practice guidelines.
• Data entry, allocation and collation of information in computer databases.
• Initiate contact and respond to requests from patients, other team members and associated healthcare agencies.
• Provide clerical assistance to Practice and Trust staff as required, including word/data processing, filing, photocopying and scanning.
• Order, re order and monitor stationery and other supplies.
• Provide refreshments for staff and visitors and keep the kitchen area clean.
• Keep the reception area, notice boards and leaflet dispensers tidy and free from obstructions.
• Organise and maintain a confidential filing system.
• Ensure confidentiality at all times, including proper handling of personal documents.
• Maintain clean and tidy environments.
• Undertake training and development as required.
• Carry out any other duties reasonably required by the manager.
• Observe a strict code of confidentiality.
• Respect the privacy and confidentiality of patients, carers, colleagues and other healthcare workers.
• Only divulge confidential information to authorised persons in accordance with policy.

Person Specification

• Good level of education.
• NVQ 2 in customer services or equivalent.
• Knowledge of general practice.
• Knowledge of NHS services.

Experience

• Ability to operate a busy telephone system.
• Experience in a patient/customer environment that provides quality services.
• General clerical experience.
• Proficient computer skills and excellent keyboarding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required to check for any previous criminal convictions.