Receptionist- Westerhope

Job role: Receptionist

Job type: Permanent

Working hours: 4 days a week 8am - 6:30pm

Location: Westerhope Medical Centre, Newcastle Upon Tyne

Salary: £12.71/h

Overview

We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manner, ensuring that patients feel welcome and supported throughout their interactions with our practice.

Duties (not limited to)

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Completion of triage documents for patients who are unable to do this themselves.
• Processing of prescription requests.
• Booking appointments at our PCN Hub sites using Systm1.
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.

Essential criteria

• Previous experience in customer-facing roles such as retail, hospitality, or other service industries is essential.
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Strong IT skills.

Desirable criteria

• Previous experience working within GP practice.
• Previous experience in the reception role.
• GCSEs in English and Maths.

Benefits

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata).
• NHS Pension Scheme.