Receptionist Supervisor

THE DYLAN COASTAL RESORT LAUGHARNE

Reception Supervisor

Full-time, permanent Immediate start

£13.50 per hour 40 hours per week Full-time, permanent

Seven-day rota, including weekends and bank holidays Shifts between Xam and Xpm

The Dylan Coastal Resort, Laugharne, Carmarthenshire

First face, first impression, and the person who holds the day together.

Reception is where a guest's holiday begins, and where it gets put right when something goes wrong. We're looking for a Reception Supervisor to lead the desk day-to-day - running the shift, looking after the team, and making sure every arrival walks into a lodge that's ready and a welcome that means it.

It's a hands-on supervisory role. You'll be on the desk with your team, not behind a door.

What you'll be doing Leading the desk

• Running the reception shift day-to-day and keeping the desk covered
• Supporting, training and developing the reception team
• Building the rota with the Reception Manager and organising cover for holidays and sickness
• Setting the standard for how our guests are looked after

Looking after guests

• Welcoming arrivals and managing check-in and check-out, especially on busy changeover days
• Handling enquiries in person, by phone and by email
• Resolving guest issues and complaints at the first point, and knowing when to escape
• Taking bookings, amendments and payments, and keeping records accurate

Keeping the resort running

• Working closely with housekeeping so lodges are signed off and ready before arrival
• Passing maintenance issues on and chasing them through to fixed
• Liaising with the restaurant, spa and activities teams on guest bookings
• Cash handling, floats, daily banking and end-of-day reporting
• Opening and closing reception, and key control

What we're looking for

• Supervisory or senior reception experience in a hotel, resort or holiday park - or a strong receptionist ready to step up
• Calm and organised when the queue is out the door and three things need doing at once
• Genuine warmth with guests - the sort of welcome people remember
• Confident with computers - booking or property management systems, email and spreadsheets (full training on our systems given)
• Able to handle a complaint properly rather than pass it along
• A natural with a team; people listen to you because you're fair, not because of the job title
• Available across a seven-day rota, including weekends and bank holidays
• Own transport is helpful given the location and shift times
• A full UK driving licence

What we offer

• £13.50 per hour, paid monthly
• Full-time, permanent, 40 hours per week - guaranteed contracted hours
• A fixed rota published three weeks ahead so you can plan
• Full training and uniform provided
• Up to 50% off holidays across our ten UK and overseas resorts
• Team Member of the Month, Quarter, Mid-Year and Year - including a £1,000 bonus and personalised prizes
• Referral scheme - up to £400 for every person you bring to the team
• Real progression - reception is where a lot of our management careers started
• A beautiful coastal setting and a team that looks after each other
• Immediate start - we're looking to fill this role within the next two weeks