Receptionist Supervisor

We are seeking a professional and experienced Reception Supervisor to lead and support our front desk operations. The ideal candidate will oversee a team of receptionists, ensuring exceptional customer service and smooth administrative processes. This role requires strong leadership, organisational skills, and the ability to manage team workflows efficiently in a fast-paced environment.

Responsibilities

• Lead, supervise, and mentor a team of receptionists, fostering a positive and professional team environment
• Manage reception rota and holiday cover to ensure adequate front desk staffing at all times
• Liaise with senior managers and departments to support site wide operational efficiency
• Effectively control the allocation of Customers to our team of Sales Executives to minimise Customer waiting times
• Handle escalated customer queries at the front desk in a calm and solution focused manner
• Implement good standards of housekeeping on the Reception Desk to promote a professional image at all times
• Provide refreshments for visiting Customers and ensure the Customer Coffee Bar is kept clean and replenished

Person Specification

• A well presented, confident individual who is comfortable communicating to a diverse customer base
• Good communicative skills (oral and written)
• Exceptional customer service skills/a positive attitude to customer care
• Strong organisational skills
• Honesty and integrity
• Demonstrates a flexible approach to work that is focused on "getting the job done"
• Acts proactively to add value and follows up to ensure problems remain solved
• Team player
• Effective time management and flexibility in working patterns needed