Receptionist Supervisor

We are seeking a professional and experienced Reception Supervisor to lead and support our front desk operations. The ideal candidate will oversee a team of receptionists, ensuring exceptional customer service and smooth administrative processes. This role requires strong leadership, organisational skills, and the ability to manage team workflows efficiently in a fast paced environment.

Responsibilities

• Lead, supervise and mentor a team of receptionists, fostering a positive and professional team environment.
• Manage reception rota and holiday cover to ensure adequate front desk staffing at all times.
• Liaise with senior managers and other departments to support site wide operational efficiency.
• Control the allocation of customers to our Sales Executives to minimise waiting times.
• Handle escalated customer queries at the front desk in a calm and solution focused manner.
• Implement good housekeeping standards at the Reception Desk to promote a professional image.
• Provide refreshments for visiting customers and keep the Coffee Bar clean and replenished.

Qualifications

• Well presented, confident individual comfortable communicating with a diverse customer base.
• Good oral and written communication skills.
• Exceptional customer service skills and a positive attitude to customer care.
• Strong organisational skills.
• Honesty and integrity.
• Flexible approach to work focused on "getting the job done".
• Proactive in adding value and following up to ensure problems remain solved.
• Team player.
• Effective time management and flexibility in working patterns.