Receptionist (part- time)

The National Badminton Centre (NBC) is an accredited Elite Training Centre and the home of badminton in England, where talented athletes are developed to compete for England and Great Britain on the world stage. But the NBC is much more than an elite sports facility. Alongside world-class badminton courts, we offer public and professional gym facilities, fitness suites, a spin studio, meeting rooms, a popular 25-room hotel, a sports bar, restaurant, and the National Badminton Museum, all open to the public. Inviting. Inclusive. Inspiring. We are committed to delivering more for our badminton community and creating a place where people can work, rest and play. As the NBC continues to evolve and grow, you could be part of its success.

Title: Receptionist

Team: National Badminton Centre

Responsible to: Hospitality Manager

Office Location: National Badminton Centre, Milton Keynes

Term: Permanent, part-time, 15 hours per week across two late shifts, (from 3.15pm to 11.30pm on any days).

Salary: £13.06 per hour, equivalent to £10,188.40 per annum based on 15 hours per week.

Role summary

The Receptionist will be responsible for providing a warm welcoming environment for all visitors to the NBC including athletes, gym & badminton club members, museum guests, lodge guests and the Badminton England office team. The role requires someone who is customer focused, adaptable, and capable of handling a variety of tasks and works well in a team as well as on their own initiative.

Main responsibilities

• Create a warm, welcoming environment for all customers and team members
• Provide excellent customer service to all guests - being open, friendly, confident and approachable
• Proudly representing the Badminton England team, living our values and promoting a positive brand image
• Handling transactions with ease and operating the cashless register efficiently
• Answering the telephone/emails in a prompt, friendly efficient way in order to direct callers to the appropriate contact point for both the National Badminton Centre and Badminton England
• Manage all members and visitors queries by resolving or escalating as necessary
• Maintain an organised front desk area, ensuring it is always tidy and presentable
• Assist with the daily operations of the National Badminton Centre, maintaining facilities and ensuring smooth functioning
• Key Holder - assisting with the centre opening and closing on a shift basis
• Carry out cleaning tasks in accordance with operational procedures and inhouse system - Opspal
• Process transactions through square and ensuring accurate record keeping for sales and bookings
• Book in conference room bookings
• Place orders where relevant
• Provision of administration support to other members of the team when required.

Compliance and Safety

• Ensure compliance with health and safety regulations across all areas of the building
• Ensure emergency response readiness including assisting with the coordination of evacuations.
• First Aid Qualified - complete accident/incident reports follow any First Aid incidents

Communication

• Contribute to effective handovers about your areas of responsibility.
• Manage customer complaints, operational challenges, and sales inquiries efficiently.
• Respond to all messages and reviews in a timely manner.
• Foster a motivating work environment through living our BE values.
• Actively encourage all lodge guests/potential lodge customers to book direct through the National Badminton Centre website.

Qualifications & Skills

• Team player, keen to develop ideas to improve our customer experiences
• Strong customer service skills
• Excellent communication skills
• Ability to multitask and prioritise in a fast-paced environment
• Great PC skills - ability to use a variety of software packages including excel

Additional Requirements

• First Aid certification (training provided if needed)
• Flexibility to work evenings, weekends, and holidays as required

Working at Badminton England

Find out what it is like to be part of our amazing team, check out our Working at Badminton England Information page here.

Diversity & Inclusion

"We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK's most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read out Inclusion Strategy."