Receptionist/ GP Administrator

Medical Receptionist - Join Our Exceptional Team at The Welby Practice

This isn't your ordinary reception job. At The Welby Practice, you'll be the friendly face our patients see first-and a vital part of keeping our practice running smoothly behind the scenes. If you're organised, proactive, and enjoy variety, this role could be perfect for you. We're looking for a full time receptionist to work at all 3 sites, Bottesford, Harlaxton and Waltham.

What you'll do:

• Welcome and support patients with warmth and professionalism
• Manage appointments, patient enquiries, and messages
• Assist with administrative tasks such as workflow management, scanning, handling patient letters, and results follow-up
• Call patients to advise on results or schedule follow-up appointments
• Handle samples and associated paperwork
• Liaise with clinical teams, multidisciplinary colleagues, and external agencies
• 5 days per week, Monday to Friday
• 7.5 hours per day, between 08:00-18:30, to cover opening and closing times.

Who we're looking for:

• Experience in customer service or administration, face-to-face and over the phone
• IT literate (Microsoft Office experience a bonus)
• Experience with SystmOne preferred
• Excellent communication skills, friendly, professional, and organised
• Able to work under pressure in a fast-moving environment
• Team player willing to flex hours and duties to cover holidays and sickness
• Post subject to satisfactory DBS check
• Own transport essential for this role.

What we offer:

• Free parking
• 28 days annual leave plus bank holidays (pro-rata)
• Staff events and a supportive, welcoming team atmosphere

The Welby Group is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.