Receptionist -Covering Maternity Leave

The Medical Receptionist is the first point of contact for patients and visitors, providing a professional, friendly, and efficient service. The role involves managing appointments, handling patient queries, and supporting access to appropriate healthcare services. The receptionists play a key role in guiding patients to the most suitable clinician or service, ensuring timely and effective care.

This position requires excellent communication skills, strong organisational ability, and a commitment to confidentiality and data security. The role supports the smooth running of the practice and contributes to delivering high-quality patient care.

Main duties of the job

• Greet patients and visitors in a professional and friendly manner.
• Handle telephone calls and electronic queries promptly and courteously.
• Provide clear information about services and appointments.
• Book, amend, and cancel appointments using NHS systems.
• Ensure accurate recording of patient details and appointment notes.
• Direct patients to the most appropriate healthcare professional or service based on clinical need and practice protocols.
• Promote self-care and signpost to community or digital health resources where suitable.
• Process repeat prescriptions and manage incoming/outgoing correspondence.
• Maintain accurate and confidential patient records.
• Assist with data entry and reporting tasks as required.
• Comply with NHS data protection policies and GDPR.
• Handle sensitive information securely and maintain confidentiality at all times.
• Support clinicians and other staff to ensure smooth workflow.
• Participate in team meetings and contribute to service improvement.

Job responsibilities

• Greet patients, manage appointments, and handle queries in person, by phone, or electronically.
• Direct patients to the most appropriate healthcare professional or service, following practice protocols.
• Maintain accurate patient records, process prescriptions, and manage correspondence.
• Data Security & Confidentiality: Handle patient information in compliance with NHS data protection policies and GDPR.
• Assist clinicians and practice staff with administrative tasks to ensure efficient workflow.
• Excellent communication and interpersonal skills
• Strong organizational ability and attention to detail
• Ability to work under pressure and maintain confidentiality
• IT literacy and familiarity with NHS systems

Person Specification Qualifications

• Experience in patient/customer care
• Experience working in an office environment
• Basic IT knowledge and experience including carrying out basic internet navigation, experience of data entry.
• Knowledge and experience of using Microsoft Office Word, Excel, Outlook
• Experience of working in primary care or a GP practice
• GCSE grade A to C in English and Maths.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.