Receptionist Call Handler

An opportunity has arisen within our reception team for a team player with a can do attitude who thrives working in a busy, demanding and ever-changing customer service environment. The majority of the work will be telephone based which requires a skill set to efficiently deal with high call volumes whilst maintaining a pleasant and caring manner.

In addition you will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors arriving at the practice. The work pattern is part time Monday to Friday and some Saturdays. Flexibility to cover additional shifts due to annual leave, training and sickness is an essential requirement of this role. Previous call centre experience is desirable.

Main duties of the job

Key Areas of Responsibility:

• Ensure a professional and efficient reception service is provided to patients and other visitors
• Deal with general enquiries and explain practice procedures where required
• Make new and follow-up appointments
• Communicate test results in an accurate manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Enter patient information on to the practice clinical system as required
• Process prescriptions and deal with enquiries
• Receive payment for non-NHS services provided
• Open and distribute practice mail
• Keep waiting area tidy and ensure information is up to date
• Undertake a share of communal duties and any other additional duties appropriate to the post as requested by the Office Manager, Practice Manager or Partners

About us

FPHC currently providesPrimary Health Care Services forover 14000 registered patients.Weare one of the largest primary care practices in Bath

We also have a satelliteclinic providing both nursing and medical appointments at Bath Spa University

We are dedicated toproviding the highest standard of care to our patients and regularly receivepositive feedback

Thepractice is managed by four GP partners (two male and two female) and aPractice Manager and Operations Manager. The practice is supported by 6additional salaried GPs, a clinical team of some 40 Healthcare professionalincluding nurses, HCAs, plus management, administrative and reception teams.

There is a strong team ethoswithin the practice and it is very important to the partners that this ismaintained and developed. The practice is a very comfortable place to work,well maintained with a good team of friendly staff. There is a relaxed atmosphere at the surgeryand the environment is very pleasant to work in.

Job responsibilities

Part-time/Full time hours: Min 20 per week

Salary dependent on experience

Offers of employment subject to satisfactory references

Person Specification Qualifications

• Minimum GCSE grade A to C in English and Maths
• Previous Medical administration/call handling experience preferred

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.