Receptionist Apprentice

About us

Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients. We have an established team of 9 GP Partners and a host of varied health professionals including pharmacists, nurses, ANP's, PA, Paramedics, Social Prescribing link worker, care co ordinators & a large admin team. We offer a supportive team environment, training, pension and good holiday package for the right candidate.

Job responsibilities

• Maintain and monitor the practice appointment system
• Process personal telephone and electronic requests for appointments
• Transfer calls or deal with the caller's request appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required and when required
• Input data into patients' healthcare records as necessary
• Direct requests for information, SARs, insurance, solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner including prescription queries
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Qualifications

• GCSE Maths and English (C or above)

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.