Receptionist/ Administrator

We are looking to recruit a part-timereceptionist to join our busy practice. The post holder will be the first pointof contact for patients, contractors, and visitors as well as be responsiblefor the general administrative and reception duties within the Practice.

Main duties of the job

The post holder should be able to work withour established processes, policies and procedures to provide a comprehensivehigh-quality service and deal efficiently and courteously with patientenquiries. They will have excellent communication skills, a compassionate andfriendly nature who can operate in a busy environment with a range of peopleand clinical staff.

This role is ideal for someone who is highlyorganised, an effective communicator and flexible - who can provide aprofessional and courteous service to our patients and who maintainsprofessionalism and confidentiality.

IT skills are also essential, as you will beregularly using software and booking systems.You will also process prescriptionrequests and provide a full administrative and secretarial service. Previousexperience in general practice is advantageous although there will be training if necessary.

About us

Hollinswood and Priorslee Medical Practice isa busy practice within the Telford Area. We have three sites located acrossHollinswood and Priorslee.

We are a supportive and friendly team

Job responsibilities

To deal with Patients in person or on thetelephone in a polite and courteous manner to ensure effective delivery of GPservices

Deal with general queries, make appointmentsand provide information on processes

Using your own judgement and communicationskills to ensure patients are booked in with the clinical team and that book onthe day or urgent appointments are dealt with appropriately

Register patients and explain Practicearrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.

Deal with Record Keeping and otheradministrative duties

Refer requests for home visit to appropriatedoctor as required.

Action repeat prescription requests

Maintain a safe and clean and tidy workingenvironment including infection control procedures

Be responsible for opening and closing ofpremises

Making effective use of training to updateknowledge and skills

Undertake any other additional dutiesappropriate to the post as requested by the Partners or the Practice Manager.

Works effectively independently and as amember of a team

Have a flexible approach to meet service needsand ensure a stakeholder focused response

Self-motivated and proactive

Demonstrate excellent interpersonal andcommunication skills when dealing with other managers, clinical staff, patientsand other stakeholders

Computer literate with an ability to use therequired GP clinical systems

Attention to detail, able to work accurately,identifying errors quickly and easily

Has a planned and organised approach with anability to prioritise their own workload to meet strict deadlines

Excellent understanding of data protection andconfidentiality issues

Excellent verbal and written communicationskills with team members, patients, carers, and other healthcare professionals

Undertake any mandatory or required training

Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free from hazardsrecommended training required to carry out their duties

Apply Practice policies, standards andguidance

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thePractice Health and Safety Policy

Using personal security systems within theworkplace according to Practice guidelines

Person Specification Qualifications

• GCSE Grade A - C in English and Maths
• Prevoius higher admin experience
• Computer skills preferable with EMIS and Docman
• Flexibility with working schedule.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.