Receptionist

Receptionist (Probation Service) - Probation Directorate - Band 2

Location: London N17 6RS

• £13.36 per hour
• Core hours include regular unsocial hours (evenings and/or weekends) based on business need
• You'll be responsible for supporting cover during periods of absence (training will be provided)
• Security and identity checks apply before starting
• Basic DBS required, applied for by Brook Street for successful applicant

Looking for a role where your day-to-day work truly matters? Our Client is hiring a Receptionist to be the first point of contact for visitors and telephone callers, while also delivering vital administration support in an office-based probation environment. If you're calm under pressure, confident with people, and dependable with processes, you could be a great fit.

What you'll be doing:

• Welcome visitors and people on probation professionally, face to face, by telephone and email
• Log arrivals and departures, issue visitor passes/security fobs, and ensure the right staff member is notified
• Answer reception enquiries with clear, accurate information and route more technical queries to the appropriate manager
• Help diffuse potentially tense situations using tact and diplomacy, and escalate where additional support is needed
• Stay alert to safeguarding/risk concerns and take appropriate action, including raising concerns with the right person
• Manage building logistics: mail handling, ordering stationery/PPE, meeting room set up, deliveries, and booking support
• Support meeting room and event preparation, including event registration where required
• Handle travel warrants/bus fares and manage day to day petty cash duties
• Support Health & Safety and security: act as key holder, help with alarms/CCTV monitoring, evacuation support, and being a Fire Warden/First Aider where required
• Log building faults/incidents, escalates appropriately and make urgency decisions within guidelines
• Provide confidential, high level administrative support when needed, including updating files, producing documents, scanning/archiving sensitive data, and supporting operational teams

What you'll bring:

• A friendly, professional approach and confidence communicating with a wide range of people
• Excellent verbal and written communication skills
• Strong ICT capability with proficiency across Microsoft Office applications
• Good situational awareness able to remain composed and act appropriately when situations escalated
• A commitment to diversity and anti discriminatory practice, in line with Equality and values Diversity
• Respect for sensitive/confidential information and adherence to relevant policies

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all the essential criteria, Brook Street will interview the best candidates from within that group.