receptionist

Would you like to work in a Dynamic Practice?

We are looking for a GP receptionist to serve as the public face of our medical practice, managing patient interactions and a wide range of administrative tasks. The role demands strong organisational and communication skills to ensure the smooth operation of the surgery and a positive experience for patients.

Key Responsibilities

• Greet patients and visitors, and direct them in a courteous and efficient manner.
• Book new and follow up appointments, often using clinical IT systems.
• Manage patient check in and check out procedures.
• Handle requests for repeat prescriptions.
• Act as the central point of contact for patients, doctors, and other staff, answering calls, taking accurate messages, and routing calls appropriately.
• Provide a calming presence for anxious or distressed patients.
• Maintain, file, and update patient medical records (physical and electronic).
• Process requests for home visits and hospital referrals.
• Use computer software for data entry, word processing, and retrieval of patient information such as test results.
• Handle practice correspondence, including incoming and outgoing mail and faxes.
• Take payments for private services and issue receipts.

Work Environment

• Fast paced and challenging: The GP surgery is a busy, high pressure environment requiring multitasking and quick thinking.
• Stressful interactions: Interact regularly with patients who may be unwell, upset, or angry; calm, professional, and empathetic communication is essential.
• Confidentiality: Handle highly sensitive patient information with strict adherence to privacy policies.
• Team collaboration: Work as part of a multidisciplinary team, liaising with doctors, nurses, and other healthcare professionals.
• Flexible schedule: Shifts may include early starts, late finishes, and extended hours to provide patient access.

Essential Skills and Qualities

• Excellent telephone and interpersonal communication skills.
• Strong organisational skills, effective time management, and ability to multitask in a busy environment.
• Good computer skills, including proficiency with the practice's clinical system (TPP), word processing, and electronic communication tools.
• Attention to detail and meticulous record keeping.
• Commitment to maintaining patient confidentiality and professional conduct.
• Teamwork: Ability to work effectively as part of a multidisciplinary team.

Desirable Qualifications and Experience

• A good standard of GCSEs, especially in English and Maths.
• Some experience with computer systems and electronic filing; training may be provided.
• Familiarity with basic medical terminology and GP practice systems (e.g., Systm 1, Docman).
• Previous experience in a general practice or NHS environment is a plus.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.