Receptionist

About the role

As a Hotel Receptionist at one of our stunning Partnership hotels, you'll have the important job of looking after reception, working as part of the hotel team to deliver a first class guest experience while also managing administration tasks for the hotel and its Partners. This role is based at the Odney Hotel, located on 130 acres by the River Thames in Cookham, Berkshire. The hotel offers guests the choice of staying in one of five houses or the main Lullebrook Manor, with access to gardens, a pool and sports facilities, and historic character.

Key Responsibilities

• Managing bookings for hotel stays, spa treatments and activities (location dependent).
• Acting as a key point of contact for guests and facilitating check in/check out procedures and any customer queries or complaints.
• Representing the hotel brand and looking for opportunities to upsell memberships and events.
• Delivering a first rate guest experience.

Essential skills/experience you'll need

• Proven experience in a customer facing or customer service role.
• Good numeracy and computer literacy skills.
• Good organisational skills and the ability to communicate with stakeholders at all levels.

Desirable skills/experience you may have

• Knowledge of hotel operations.

Working hours

Part time (30 hours a week) across seven days, including early starts, late finishes, evenings and weekends, between 07:00 and 20:00.