Receptionist

Bespoke Benefits What's in it for you?

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

The Role

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.

As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year's experience in a similar position is essential.

Key Responsibilities

• Familiar with the day's business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
• Have a good understanding of the guests' requirements when they are checking in or out.
• Ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Demonstrate a working knowledge of all services and facilities of the hotel, as well as local area, and thus ensuring our guests are assisted effectively.
• Keep the team up to date by attending the daily meetings.
• Maximise sales through upselling, using incentives and promotions.
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
• Ensure prompt resolution of customer complaints.
• Professional and competent operation of the telephone system in line with both operating and Company Standards.

Requirements

• Work experience in a hotel or customer related role.
• Excellent customer service skills, following standards and good organisational skills.
• Ability to make decisions in a fast paced environment and enjoy it.
• Effective communication with teammates and guests.
• Proficiency with phone and computer systems.