Receptionist

Role Overview

Join the team at The Millennium Hotel London Knightsbridge, a 4-star property located in Knightsbridge, as an experienced Receptionist. The purpose of this role is to assist in the daily running of the Front Office department, ensuring that all M&C procedures and targets are met.

Key Responsibilities

• Manage day operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
• Welcome guests warmly and provide a professional check-in and check-out experience.
• Take initiative in accommodating the customers' needs in a resourceful manner.
• Be proactive in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
• Be the first point of contact for all guests.
• Deal with guest queries and complaints.
• Upsell hotel services.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Answer the telephone and address any enquiries.

Essential Skills

• Opera Cloud / Opera experience
• Previous experience in a hotel reception or customer service role.
• Ability to multitask.
• Well presented, professional, and customer oriented.
• Strong interpersonal and communication skills.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.
• Calm under pressure.
• Strong organisational skills and attention to detail.
• Motivate and collaborate effectively with your colleagues in the hotel.
• Friendly and approachable.
• Excellent problem solving skills.

Benefits

• Social Events, Wellbeing and Team Activities.
• Training and development.
• Pension Salary Sacrifice Scheme.
• Career development and salary reviews.
• Interest free Season Ticket Loan Scheme.
• 1 Volunteer Day per year (fully paid and in addition to your annual leave).
• Complimentary meals prepared by our chefs.
• Length of Service related holiday scheme.
• Discount on accommodation worldwide and 50% discount on Food and Beverage outlets.
• Life Assurance.
• Recommend a Friend Scheme.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in the UK which will be verified using Trust ID Scanners and Software.