Receptionist

General Responsibilities

• Receiving customer phone calls and directing calls to the appropriate department
• Responding to customer queries and providing customer support
• Providing certificates, invoices and documents on request
• Assisting customers with sample submission and testing queries
• Chasing and taking payments, issuing receipts and releasing testing certificates
• Dispatching/posting testing kits and consumables
• Handling courier arrivals and dispatches and accepting samples into the depot
• Tracking submissions against payment history
• Assisting with general reception duties
• Ad hoc duties as required

Essential Skills / Knowledge / Experience

• Excellent PC literacy (Excel, Word, Outlook)
• Professional phone manner and strong customer service skills
• Willingness to learn and strong organisational skills
• Full driver's licence and analytical, logical approach with a keen eye for detail
• Ability to thrive under pressure and work effectively as part of a team in a fast paced environment
• Interest/background in science is an advantage but not essential
• Knowledge of LIMS and SAGE Accounts is an advantage but not essential

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.