Receptionist

Join our friendly and professional team at Harvey Group Practice, As the first point of contact, our receptionists play a vital role in ensuring patients receive the right care, support, and information when they need it most. Youll be part of a busy, welcoming environment where teamwork, compassion, and excellent communication are key.

No two days are the same from managing appointments and assisting patients with their queries to supporting the wider clinical team, youll be at the heart of the practices daily operations. Were looking for someone who is organised, approachable, and thrives in a fast-paced, patient-centred setting.

At Harvey Group Practice, we value our staff and offer opportunities for learning and development, a supportive working culture, and the chance to be part of a forward-thinking team thats passionate about high-quality healthcare. If you enjoy helping others and want a rewarding role within a caring community practice, wed love to hear from you.

Main duties of the job

As a Receptionist at Harvey Group Practice, youll be the first friendly face patients meet whether in person or over the phone. Your main duties will include greeting and assisting patients, managing appointments, handling incoming calls and messages, and supporting the clinical team with administrative tasks. Youll help ensure the smooth day-to-day running of the practice by maintaining accurate records, processing prescriptions and forms, and providing clear, compassionate communication at all times.

This is a varied and rewarding role that requires strong organisational skills, attention to detail, and the ability to stay calm under pressure. Youll work closely with a supportive team, contributing to the delivery of excellent patient care in a professional and welcoming environment.

About us

Harvey Group Practice is a well-established, forward-thinking GP surgery dedicated to delivering high-quality, patient-centred care. Our team is made up of experienced GPs, nurses, healthcare assistants, pharmacists, and a friendly, supportive administrative team who all work closely together to provide the best possible service to our community.

We take pride in creating a positive, inclusive, and collaborative workplace where every team member is valued and supported. The atmosphere is busy yet welcoming, and teamwork is at the heart of everything we do.

Working with us means being part of a practice that encourages personal development, offers regular training opportunities, and values work-life balance. We foster an environment where ideas are welcomed, achievements are recognised, and staff well-being is prioritised.

If youre looking for a role where you can grow, feel supported, and contribute to meaningful patient care, Harvey Group Practice is a great place to be.

Job responsibilities

JobPurpose:

The GPSurgery Receptionist plays a key role in delivering efficient and friendly front line support to patients and healthcare professionals. They manage appointments, handle inquiries, and provide administrative support to ensure smooth operations within the surgery.

KeyResponsibilities:

Greet and assist patients both in person and on the phone.

Schedule appointments with doctors, nurses, and other healthcare professionals.

Handle patient queries, complaints, and requests in a professional manner.

Inform patients about surgery policies, procedures, and services.

AdministrativeDuties:

Maintain and update patient records using the surgery's clinical system.

Process prescription requests, referrals, and medical reports.

Assist with registration of new patients, ensuring all relevant paperwork is completed if required.

Collect and process payments for non NHS services.

Communication:

Communicate effectively with GPs, nurses, and other healthcare staff to coordinate patient care.

Ensure messages are relayed promptly and accurately to the relevant healthcare professionals.

liaise with external health providers, such as hospitals, pharmacies, and specialists.

Confidentiality and Compliance:

Ensure all patient information is handled with utmost confidentiality and complies with data protection regulations (GDPR).

Adhere to the surgery's policies on patient confidentiality, data security, and safeguarding.

OperationalSupport:

Manage waiting room areas, ensuring patients are seen in an orderly and timely manner.

Assist in the coordination of home visits for patients unable to attend the surgery (if needed).

Strong communication and interpersonal skills.

Ability to multitask and work under pressure.

Excellent organisational skills.

Proficiency with Microsoft Office and clinical systems (training provided if necessary).

Good time management and problem solving abilities.

A calm and professional attitude, especially in stressful situations.

Continue to keep up with practice training and policy modules.

Person Specification Experience

• Excellent communication and interpersonal skills, with a friendly and professional manner.
• Strong organisational skills and the ability to multitask in a busy environment.
• Experience in a customer service or administrative role, ideally within healthcare.
• Competent IT skills, including familiarity with appointment systems, emails, and basic software.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• A patient centred attitude, with empathy, patience, and professionalism.
• Reliability, punctuality, and the ability to work effectively as part of a team.
• Flexibility and adaptability to changing tasks and priorities.