Receptionist

We are looking for a Receptionist to join our busy team at Doncaster Urgent Treatment Centre and Same Day Health Centre.

Hours: 27 hours per week

Main duties of the job

Your role will be the front facing receptionist of the Emergencycare services in Doncaster. You will be the first point of contact for all patients, visitors and staff including, drivers, call handlers and clinical staff including Emergency Care Practitioners and GPs during your shift. You will work a variety of shifts covering days, evenings and nights, as we are open 24 hours a day, 365 days a year.

About us

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Job responsibilities

Day to day duties (not exhaustive):

• To greet patients and process information received accurately
• To be able to follow strict procedures and protocols at all times
• Utilise the appointment diaries via Adastra and HISS
• Work effectively under pressure in a calm & confident manner
• Inform clinicians of any deteriorating patients in the waiting room
• When necessary, to be able to complete stocktakes of medical equipment
• To complete routine administration checks when working overnight
• Ensure full patient confidentiality at all times
• To work individually or as part of a team
• To undertake all relevant training consistent with the requirements of the post
• To be flexible in roles undertaken according to the business need
• To adhere to FCMS Policies and Procedures at all times

General

• To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery
• Maintain good relationships with other members of staff and stakeholders across all disciplines
• To follow safe working practices and to comply with local Health and Safety policies and procedures
• To recognise the importance of patient experience and patient feedback

Be credible at all times whilst upholding our values

• Understand patient satisfaction measures and encourage patients to provide feedback around service

Information Governance

• Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis
• Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met

Safeguarding

Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.

Training and Support

• Contribute to own training needs and participate in relevant in service training
• Train and support new members of staff
• Undertake mandatory training and complete in the timescale required
• To attend staff meetings where required
• Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged
• The post holder will be expected to attend any necessary courses that provide relevant training

Clinical Governance

• Work with the Yorkshire Place Operations Manager, Yorkshire Place Lead and Clinical Lead to ensure compliance with CQC standards and quality standards within commissioned contracts
• Have knowledge and understanding of all FCMS policies and procedures to ensure compliance across the services

Qualifications

• Car Driver
• EDCL or equivalent
• NVQ in business administration or equivalent
• GCSE/OLevel English and Maths

Experience

• Experience of dealing with the general public
• Evidence of good organisational skill
• Empathetic to staff and patient needs
• Act with dignity and respect
• Sound working knowledge of Microsoft packages including Word, Excel and Outlook
• Ability to manage and prioritise workload whilst working under pressure
• Excellent interpersonal skills including verbal and written communication
• Be emotionally intelligent
• Experience within a healthcare environment
• Experience of working with clinical IT systems
• Understanding and knowledge of Information Governance
• Experience of knowledge of safeguarding

Personal Qualities

• Excellent oral and written skills
• Excellent interpersonal skills with the ability to deal with difficult situations
• Ability to adapt communication style in relation to the circumstance
• Diplomatic/tactful and understands importance of confidentiality
• Ability to work calm under pressure
• Enthusiastic and positive
• Openness to learn new skills and apply these within the role
• Professional conduct
• Able to demonstrate compassion
• Self motivation
• Smart appearance
• Always aims for the best possible outcome for both staff and patients
• Flexible

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£13 an hour with Evening, Weekend and Bank Holiday Enhancements