Receptionist

Job Description

Posted Monday 18 May 2026 at 00:00

At Grosvenor Casinos, we offer a place to belong.

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile and genuine care are the first impression our customers have of our business, making you an essential part of our team.

Your role goes beyond typical reception duties; you'll create a memorable, engaging atmosphere that exceeds our guests' expectations. You'll focus on each interaction to be enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Skills & Experience Needed

To be successful in this role you'll need a positive, can do attitude with a real passion for entertaining customers and delivering an exceptionally high service, as well as experience of working successfully in a hospitality role.

Role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You'll help shape how we do things, and make a real impact by bringing ideas to life.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you're starting out or ready for your next step, we'll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we'd love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.