Receptionist

Jessop Medical Practice is seeking a highly motivated, enthusiastic professional receptionist to join our practice team. We are a large, friendly training practice with modern purpose built premises.

The successful applicant will have a good standard of general education, be computer literate, organised and have excellent communication skills. Previous experience in a customer care environment is preferred. The position is for up to 30 hours per week Monday to Friday, comprising 7:30 am starts and 6:30 pm finishes. There is also a requirement to cover extended hours on a rota basis from 6:30 pm-8 pm.

Job responsibilities

At the start of the day open the surgery and prepare for morning surgery. Pass any messages on as necessary and ensure the security of the premises before leaving.

• Arrange patient appointment times and record arrival times on the Practice computer system.
• Receive and note messages by telephone, record requests for home visits and other services, and ensure messages are appropriately passed via the SystmOne appointment system.
• Answer patient queries both in person and over the telephone, including results of investigations, hospital appointments and giving advice on administrative matters. Refer to other members of the Practice team where appropriate.
• Ensure accurate and detailed information is given when accepting new patients, inform them of the Practice's functioning and issue them with a Practice Leaflet.
• Prepare repeat prescriptions on the computer in readiness for the doctor's authorisation and signature. Review the need for follow up according to Practice protocols and act as needed. Organise prescriptions for collection or post.
• Provide assistance in separately designated hours with prescription related queries, actioning repeats inline with agreed protocols and ensuring patients are called for review as necessary.
• Check the action lists from doctors concerning pathology results and communicate these to patients by phone or letter, ensuring the Task list is actioned in a timely and effective manner.
• Liaise effectively with doctors, nurses and other Practice staff, including attached professional staff such as midwives, district nurses and health visitors, and external agencies such as hospitals, chemists and social services, to ensure relevant information is passed on appropriately.
• In collaboration with your reception supervisor, take responsibility for providing reception cover when a team member is on annual leave.

Additional duties: other administrative duties that may be required to assist with the smooth running of the surgery.

Person Specification Qualifications

• Good standard level of general education, including Maths and English.
• IT skills.

Experience

• General Practice/NHS experience.
• Customer care experience.
• Experience dealing with the public.
• Ability to work on own initiative.
• Flexibility to cover shifts.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.