Receptionist

We have an exciting opportunity for 2 Receptionists to join our fantastic team. The total hours available is 58 hours, which can be split equally at 29 hours each or alternative hours may be discussed.

Job Purpose

Tobe the first point of contact for patients, families and service users in a clinical environment. Toprovide an efficient and effective patient reception/administration function within the primary care setting.

General Requirements

Apart of a reception team supporting a busy practice you will be the first point of call, either over the telephone or face to face on reception, for patients/service users; families and visitors to the practice, using appropriate communication skills to support access to the practice and the booking of appointments.

Job responsibilities

• Operating the administrative functions of the services telephone booking system.
• Front of house, welcoming role, meeting and greeting patients/visitors coming into the practice.
• Work as a member of the reception team, providing all aspects of reception duties including taking & recording messages, booking of appointments for patients and answering telephone enquiries.
• Process new patient registrations and temporary registrations.
• Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management when necessary.
• Use appropriate methods to communicate effectively within a team i.e. email, attending meetings.
• Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.
• Acting as a chaperone for a clinician if requested.
• Open post received on site and deal with it appropriately, scanning into SystmOne where required. To record episodes from incoming items of post and log correctly.
• Assist with the daily production of prescriptions, nomads & repeat dispensing.
• Assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.
• Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf (Tasks).
• Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.
• Take and record messages for clinical staff e.g. home visits and further medical advice.
• Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.
• Reporting of faults, equipment breakdown or failure, building maintenance to the support manager.
• Process and acknowledge receipt of monies from patients, as required.
• Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.
• Opening and securing of premises as required.

Other

• To be responsible for continuing personal development
• To have an annual PDR with line manager.
• Support, network and provide cover for sites across the Primary Care Sheffield group as required.

Person Specification Experience

• Experience of working in a reception environment dealing with patients/public in person and by phone.
• IT experience using Microsoft Office and e-mail.
• Previous experience of working within the NHS.
• Previous experience of working in a GP practice.

KNOWLEDGE AND SKILLS

• Knowledge of office/reception procedures.
• Good understanding of equality & diversity.
• Excellent organisational skills.
• Methodical approach to work.
• Excellent interpersonal skills.
• Excellent keyboard skills.
• Clinical System Use (SystmOne).

Qualifications

• GCSE or equivalent English and Maths at grade C or above.
• Receptionist or Medical Terminology qualifications/experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.