Receptionist

Position Overview

We are looking for an experienced receptionist to join our team. The role involves working 18 hours per week, with shifts starting around 7:45am or finishing at 6:30pm. Lone working is expected.

Job responsibilities

To be a key member of the Practice reception team, working to ensure patients are greeted and navigated courteously and that all reception tasks and administration are completed within Practice policies in a timely manner.

Person Specification Other

• Do you have the right to work within the UK without sponsorship from us?

Qualifications

• IT qualification or equivalent.
• Minimum GCSE in English and Maths (C / 4 Grade and above).
• NVQ Level 3 Customer Service / Business Administration.

Skills

• Excellent communication skills and interpersonal skills.
• Commitment to follow Practice procedure.
• Ability to work under pressure whilst maintaining a positive outlook and appearance.
• Able to work autonomously without direct supervision and recognise when a team approach is needed.

Experience

• Previous experience of more than 6 months in a customer focused role.
• Experience in a fast paced / busy working environment.
• Primary Care Experience.
• Experience of resolving high conflict situations.