Receptionist

Opportunity to be part of the newly created Community Diagnostic Centre delivery team based in the city centre. The post holder will provide a welcoming and efficient reception service for all visitors, patients, and staff entering the department. They will ensure the reception area is professionally maintained, support communication with a wide range of stakeholders, and assist the bookings team when required.

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

• Greet all visitors and patients entering the department, providing an efficient and professional reception service.
• Ensure a Receptionist is present and available in the reception area whenever possible.
• Maintain the overall quality, cleanliness, and professional appearance of the reception area.
• Receive and process all incoming post promptly, and ensure all outgoing post is handled in the same timely manner.
• Communicate effectively with trainees, clinicians, managers, patients, colleagues, and external agencies.
• Support the bookings team, including assisting with patient appointment bookings.

Person Specification Knowledge and Experience

• Previous demonstrable experience in a receptionist/front facing role.
• Demonstratable administrative and/or secretarial demonstrable experience
• Demonstratable experience in the use of Windows based applications (e.g MS word, MS Excel)
• Demonstrable experience working within a large clinical setting

Qualifications

• Good level of general education including proven evidence of key skills in numeracy and literacy
• Secondary Education to GCSE level A-C/ 4-9 in Maths and English or equivalent level of qualification/ equivalent demonstrable experience
• Basic ability to use computerised systems
• Demonstrate good IT and keyboard skills
• Demonstrate good communication skills; written, verbal and electronic with ability to communicate with people at all levels.
• Demonstrate accuracy and attention to detail with excellent organisational skills

We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. We commit to giving full consideration in each case.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.