Receptionist

The Athenaeum is an independent, family-owned luxury hotel and residences overlooking Green Park, moments from Buckingham Palace and London's most prestigious neighbourhoods. Offering a warm, authentic approach to luxury, the hotel combines an Original Local spirit with the feel of a welcoming haven in the heart of the city.

With beautifully appointed accommodation, a spa, restaurant and bar, The Athenaeum is a full-service haven where our people deliver genuine care, surprise and delight every day.

As part of Sir Richard Sutton Ltd, we offer the opportunity to grow within a family-owned business where individuality is valued and our teams feel supported, trusted and proud of the experience they create together.

• Welcome guests and check them in and out in accordance with the hotel's policies and procedures.
• Identify VIP and special occasion guests and coordinate with the team to ensure we exceed guest expectations.
• Answer all incoming calls in a friendly and courteous manner and provide information about hotel services as necessary.
• Transfer calls and/or relay messages to guest rooms, team or departments.
• Log and manage wake up calls and DND phone requests.
• Manage and answer e mail correspondence with guests prior to their stay to anticipate their needs and wants.
• Collate individual guest service requests and turn them into operational tasks.
• Address guests' service needs with seamless and professional delivery in a timely manner.
• Ensure departure e mails are sent to guests to provide a warm farewell and show genuine appreciation.
• Interact with guests over the phone and email to obtain feedback on product quality and service levels.
• Handle guests' complaints and concerns professionally, seeking assistance as necessary.
• Support other employees to ensure provision of accurate and prompt guest service.
• Be fully aware of and adhere to property specific procedures for handling emergency calls (health and safety emergencies, natural disasters, evacuations and bomb threats).

Here are some of the benefits you will receive when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel within a 12 month period. Additionally you, your family and your friends are entitled to discounted stays across all of our hotels and dining in our restaurants.
• Heka benefits platform - your access to Heka begins from day one and is pre loaded with a balance of £150 to use against a wide range of wellness focused products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply).
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
• Loyalty awards, annual social and celebration events.
• Learning and Development - an extensive range of training opportunities are available to facilitate your personal development.
• Wisdom Wellbeing - a confidential service offering CBT, up to date information, support and advice on a broad range of subjects.
• Subsidised learning courses - we encourage your learning and development so we would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on site parking (where available), and bespoke uniforms where appropriate.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people. We celebrate human relationships and kinship. We enable our people to make the place.