Receptionist

Receptionist - National Probation Service

Pay: 12.71 per hour
Location: Leeds
Type: Temporary
Sector: Public Sector
Hours: Full-time, with occasional late shifts (up to 9pm) every 3-4 weeks

A Little About Us

Brook Street is proud to be one of the UK's leading recruitment agencies, connecting talented individuals with meaningful roles across a wide range of sectors. We believe recruitment is about more than filling vacancies, it's about empowering people to reach their full potential through the right opportunity.

About the Client

Our client, the National Probation Service, is a vital part of the criminal justice system, supervising high-risk offenders released into the community to promote safety and rehabilitation.

What You'll Be Doing

• Serving as the first point of contact for visitors, clients, and staff via in-person, telephone, and email interactions.
• Managing visitor processes, including logging arrivals/departures, issuing passes, and coordinating security procedures.
• Handling reception enquiries with a friendly, customer-focused approach.
• Overseeing building logistics: managing mail, supplies, deliveries, and room bookings.
• Supporting meetings and events by setting up rooms, managing equipment, and registering attendees.
• Administering travel expenses, petty cash, and transporting funds between sites.
• Ensuring building safety through fire alarm tests, CCTV monitoring, and acting as Fire Warden or First Aider when needed.
• Reporting faults, maintaining repair logs, and escalating urgent issues.
• Responding calmly to challenging situations, involving security or management when necessary.
• Covering late-night shifts (up to 9pm) approximately once every 3-4 weeks.

What You'll Bring

• Excellent communication and organisational skills.
• A professional, approachable manner with a customer-focused attitude.
• Ability to handle sensitive situations with tact and discretion.
• Basic knowledge of building safety procedures and security protocols.
• Flexibility to work occasional late shifts.

Desired Skills & Experience

• Previous experience in reception, customer service, or administrative roles.
• Ability to manage multiple tasks efficiently and calmly.
• Strong attention to detail and problem-solving skills.

Education & Certifications

• No specific formal qualifications required, but a good standard of literacy and numeracy is essential.
• First Aid or Fire Warden certification is desirable but not mandatory.

This is a fantastic opportunity to contribute to a meaningful public service, develop your organisational skills, and be part of a dedicated team working towards community safety and rehabilitation. If you're proactive, professional, and eager to make a difference, we'd love to hear from you!

Apply now to join a team where your skills can truly make an impact.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.