Receptionist

Who we are

Think Beach Club meets Spa Resort. The newly refurbished Nici Hotel Bournemouth is looking for the best and brightest in the hospitality industry!

Since its launch in summer 2022, THE NICI is already being recognised as one of the UK's most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - 'Best Seaside Hotel for 2023'. Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth's accommodation landscape with 88 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces. Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting

The role

The Nici, we believe luxury should feel effortless. We're looking for a warm, professional, and detail-oriented Hotel Receptionist to be the face of our guest experience.

What You'll Do

• Greet and check in guests with confidence, warmth, and professionalism
• Manage reservations, room assignments, and guest requests efficiently via our PMS
• Provide concierge-level information about hotel services and local attractions
• Handle check-outs, payments, and invoicing accurately
• Liaise with housekeeping and other departments to ensure a seamless guest journey
• Resolve guest issues or complaints promptly with empathy and tact

What We're Looking For

• Previous front desk or hospitality experience preferred, but not essential
• Confident communicator with a naturally friendly and welcoming approach
• Able to multitask under pressure while maintaining attention to detail
• Familiarity with hotel systems (Opera, Cloudbeds, or similar) is a bonus
• Passionate about providing exceptional service and a memorable guest experience
• Flexible availability, including evenings, weekends, and holidays

Compensation: To be discussed