Receptionist

Overview

We are looking for a Receptionist to join our team in Croydon.

This role is unique, as it requires balancing front-of-house excellence for both our dental practice and our corporate office operations.

The ideal candidate is a friendly, positive individual with a "can-do" attitude who is self-motivated and possesses strong professional organization skills. You will ensure a high-quality experience for dental patients while also managing the smooth arrival of office visitors.

Reception & Administrative Responsibilities

• Dual-Front Welcome: Greet and welcome all visitors (patients and office guests) on arrival and notify the appropriate staff.
• Communication Management: Handle all reception duties, including screening phone calls and managing enquiries for both the dental and office sides with a pleasant telephone manner.
• Scheduling: Organise and manage dental patient appointments as required.
• Logistics: Deal with incoming and outgoing post, deliveries, and couriers for the entire building.
• Documentation: Scan, copy, and type documents, reports, or patient correspondence.
• Data Integrity: Update and maintain patient files and office records within the database.

Occasional Clinical Support

• Environment Maintenance: Ensure the surgery and office areas are kept clean, tidy, and meet high standards of dental hygiene.
• Basic Decontamination: Support the clinical team by carrying out regular autoclave runs and ensuring instruments are correctly stored.
• Stock Management: Organise the dental stock cupboard, monitoring and maintaining essential clinical and office supplies.
• Equipment Readiness: Ensure dental equipment and office services are properly maintained and ready for use.
• Technical Literacy: Competent computer skills, particularly in Word, Excel, and online systems.
• Communication: Strong verbal and written communication skills in English.
• Organisation: Excellent planning and prioritising skills with the ability to manage deadlines across two different workstreams.
• Professionalism: Ability to handle confidential patient and office information with care.
• Personal Attributes: Flexible, reliable, patient, and able to work effectively within both clinical and administrative teams.
• Attitude: A positive and enthusiastic attitude toward patient care and general office teamwork.