Receptionist

• Lodge Receptionist - Front of House Location: Oxford
  Type: Full-time
  Salary: £29,614

We are seeking a courteous, reliable, and proactive Lodge Receptionist to join our team and help ensure the smooth operation of front-of-house and security services. This is a key role in maintaining a safe, secure, and welcoming environment for all members of the College and its visitors.
Key ResponsibilitiesSecurity Duties

• Operate access control in line with College policy.
• Respond to fire and security alarms, including building evacuations and liaising with emergency services.
• Monitor CCTV and fire alarm systems, reporting faults and maintaining logs.
• Issue and track keys for members, guests, and contractors.
• Maintain accurate records of incidents, accidents, and alarm activations.
• Liaise with Junior Deans on student welfare issues out of hours.
• Coordinate emergency maintenance responses.

Front of House Duties

• Provide information and assistance to College members, visitors, and conference delegates.
• Manage incoming calls, messages, and mail.
• Maintain forwarding addresses for students.
• Promote and sell College souvenirs.
• Support B&B bookings and guest enquiries.
• Log and forward reports of room defects.

General Duties

• Maintain the cleanliness and organisation of the Lodge area.
• Support administrative tasks and assist with OSS and Conference team coordination.
• Accept and manage courier deliveries.
• Monitor parking and handle lost property appropriately.
• Provide flexible cover at other reception points as needed.

RequirementsEssential

• Excellent interpersonal and communication skills.
• Ability to remain calm and professional in a busy, varied environment.
• Strong organisational skills and attention to detail.
• Comfortable using IT systems and maintaining accurate records.
• Willingness to undertake First Aid and security-related training.
• Flexible and team-oriented approach.

Desirable

• Experience in a similar front-of-house or security role.
• Familiarity with CCTV, access control, or fire alarm systems.
• Knowledge of College or academic environments.