Receptionist

Receptionist

My client is a prestigious and leading family organisation based in Belfast City Centre, who are currently seeking a receptionist to join their team.

This is a full-time, permanent position.

Working hours: Monday to Friday: 9am - 5pm (with a 1-hour lunch break and 15-minute tea break in the morning)

Salary: £25,000

Job Role:

As Receptionist, you will be the first point of contact for all visitors and staff, handling both internal and external switchboard calls for the company, ensuring first class customer service.

Essential Criteria:

• Previous experience within a similar role and ability to work with office equipment
• IT proficient with the use of Microsoft Office (Word, Excel and Outlook) or similar applications
• Thorough knowledge of all relevant telephone management software
• Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels
• Ability to work on your own initiative as well as part of a team
• Ability to manage and prioritise a busy workload adhering to tight deadlines

Main Duties and Responsibilities:

• To meet and greet visitors to the reception area
• Ensure meeting rooms and the reception area are kept in order, liaising with facilities associates, if required
• Ensure visitors are welcomed, provided with refreshment or facilities for their comfort and signed in
• Ensure all visitors are collected from Reception in a timely manner
• To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high levels of customer service
• Provide accurate routing of calls to appropriate departments/persons, or dealing with their enquiries as necessary
• Copy and scan documentation as required
• Meeting Room diary management
• Answer, screen, and redirect telephone enquiries
• Provision of administrative support
• Sort out incoming post and delivery to relevant teams
• Complete bank lodgement, noting cheques received on system, keeping records up to date
• Collect and prepare outgoing post to be with the courier by deadline
• Maintain and keep tidy staff kitchen