Receptionist - Spinal Injuries Unit

Go back Mersey and West Lancashire Teaching Hospitals NHS Trust Receptionist - Spinal Injuries Unit

The closing date is 06 August 2026

The post holder will provide reception duties to the North West Regional Spinal Injuries Centre. The role requires good communication and interpersonal skills. The post holder will be responsible for the day-to-day running of the reception, maintaining patient records, and ensuring a high standard of customer service and communication with patients and a multi-disciplinary team.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

• To act as Receptionist to the NWRSIC.
• Assist in organising out-patient clinics and completing appointment outcomes on internal systems.
• To be responsible for maintaining and gathering patient records.
• The validation of patient demographics by gathering the correct information from the National Summary Care Record and ensuring all information is correct on internal systems.
• Attend to daily mail delivery.
• To assist patients using ambulance transport using the NWAS system.
• Deal with all enquires in a professional manner.
• Provide a courteous and efficient telephone service to patients.
• Communicate with patients / carers regarding personal and sensitive information.
• Training of staff within the boundaries of own skills and knowledge.
• Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
• Make economical use of reception supplies.
• Co-operate in the introduction of new technology.
• To be aware of confidentiality, GDPR, and data protection.

The above list does not purport to be an exhaustive list of duties, but it is intended to indicate the type and range of responsibilities involved.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Job responsibilities

• To act as Receptionist to the NWRSIC.
• Assist in organising out-patient clinics and completing appointment outcomes on internal systems.
• To be responsible for maintaining and gathering patient records.
• The validation of patient demographics by gathering the correct information from the National Summary Care Record and ensuring all information is correct on internal systems.
• Attend to daily mail delivery.
• To assist patients using ambulance transport using the NWAS system.
• Deal with all enquires in a professional manner.
• Provide a courteous and efficient telephone service to patients.
• Communicate with patients / carers regarding personal and sensitive information.
• Training of staff within the boundaries of own skills and knowledge.
• Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
• Make economical use of reception supplies.
• Co-operate in the introduction of new technology.
• To be aware of confidentiality, GDPR, and data protection.

The above list does not purport to be an exhaustive list of duties, but it is intended to indicate the type and range of responsibilities involved.

Person Specification Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Educated to GCSE Level or equivalent experience
• European Computer Driving Licence (ECDL) or equivalent experience of Microsoft Office packages

Experience

• Previous use of Patient Administration systems
• Previous NHS experience

Skills

• Ability to work as a member of a team
• Excellent interpersonal skills
• Knowledge of Data Protection
• Committed to self-development to meet the requirements of the role

Other

• Office based role, combination of sitting and standing
• Concentration required for inputting data/typing with interruptions. Work pattern is predictable
• Occasional contact with distressed relatives or patients
• Office based role with VDU use for the majority of the day/week

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust