Receptionist - Probation Service

MOJ - Clerical/Admin - Receptionist - Probation Service Band 2
Location: London

• Requirement: Strong receptionist/ Admin background and live within commutable distance e.g Islington
• Location & Building: 401 St John Street London London Greater London EC1V 4RW United Kingdom United Kingdom
• Working Days / Hours: Monday - Friday - 9AM -5PM, 37 Hours per week
• Working Pattern: Monday - Friday, Everyday in office
• Pay Rate: £14.91
• Proposed Start Date: ASAP
• Length of Assignment: 31/03/2027
• Possibility of Extension: Yes

If you're someone who thrives as a calm, professional first point of contact-and you want to make a real difference in supporting people through challenging times-this role could be for you. Our Client is hiring for a reputed client, within the Probation Service, providing front-of-house reception and essential administrative support.

What you'll be doing:

• Acting as the first point of contact for visitors, telephone callers and people on probation-greeting professionally face to face, on the phone and via email
• Logging arrivals and departures, ensuring the right staff are notified, and issuing visitor passes and security fobs where necessary
• Answering enquiries with clear, basic information about the Probation Service and local support services (referring more complex queries to the appropriate manager)
• Being alert and using tact and diplomacy to help diffuse potentially difficult situations, and escalating/supporting where safeguarding or risk concerns may arise
• Managing building logistics including mail handling, ordering office supplies/PPE, coordinating meeting room equipment, and supporting room/desk/car parking bookings
• Supporting preparation for meetings and events, including event registration as required
• Handling practical admin tasks such as day-to-day petty cash and pay/travel warrant support for people on probation
• Contributing to building safety and security-acting as key holder, operating physical security, supporting fire/panic alarm testing, monitoring CCTV, and assisting evacuation measures where required
• Logging building faults and incidents, escalating appropriately, and making timely decisions within guidelines to protect security and service continuity
• Providing confidential, high-level administrative support to operational teams when needed (including updating files, producing correspondence, accessing databases, and scanning/archiving sensitive information)
• Supporting cover across teams during periods of absence (training will be provided)

What you'll bring:

• A confident, professional communication style-excellent verbal and written skills
• Strong ICT capability with proven proficiency in Microsoft Office (across the full suite)
• Calm judgement and situational awareness, with the ability to recognise when additional support is needed
• A commitment to equality, diversity and anti-discriminatory practice
• A careful approach to sensitive and confidential information
• Flexibility for core hours that may include regular unsocial hours (evenings and/or weekends), based on business need
• The ability to manage multiple priorities in a busy reception and administration environment

Additional information:

• You'll report to a designated Line Manager and work collaboratively with other team members
• All candidates will be subject to security and identity checks before starting, and external candidates are subject to 6 months probation

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

If you're ready to bring structure, discretion and excellent people skills to a role that genuinely matters, we'd love to hear from you.