Receptionist - Part Time - Blackbridge Community and Sports Hub

About the Role

We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you'll be the first point of contact for our customers - providing a warm welcome at reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you.

Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.

Key Responsibilities

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face to face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up to date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.

Teamwork & Operational Support

• Work as part of a collaborative, multi skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure's policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Hours: 31 hours per week, Monday - Sunday (rota basis)

We're looking for someone who is

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Desirable Skills & Experience

• Previous experience in a customer facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

Benefits

• My Staff Shop: discounts on cinema tickets, travel bookings, high street e vouchers, gift cards, days out, leisure activities and everyday spending.
• Discounted staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle to work and car leasing tax efficient schemes (salaried staff only)
• Fully funded training and career progression opportunities.

Closing date: 29th June 2026

Salary: up to £20,543 per annum

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.