Receptionist - Flexi Hours

Schedule

Available working hours will vary each week and can range anywhere from 0 to 40 hours.

Duties & Responsibilities as a Receptionist

• Ensure a seamless arrival and departure process for guests, including check-in, check-out, room escorting, and luggage delivery.
• Verify and establish appropriate credit arrangements for all guests.
• Collect passports and complete all required procedures in compliance with local legislation and Hyatt's data privacy standards.
• Handle all cash transactions and billing processes accurately.
• Assist guests throughout their stay, addressing requests and resolving any complaints promptly and professionally.
• Identify and maximize revenue opportunities through effective upselling techniques.
• Provide guests with comprehensive information about the hotel's services, facilities, and amenities.

About you

Friendly and professional individual with a passion for delivering exceptional guest experiences. Confident in managing front desk responsibilities while maintaining a warm, welcoming demeanor and demonstrating excellent communication skills.

Benefits

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
• Free meals on duty.
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
• Uniform provided and laundered complimentary.
• Headspace membership and access to our Employee Assistance Programme.
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

Hotel and Location

Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul's Cathedral, Tate Modern and the South Bank. This Grade II listed five star hotel stands on the historic site of King Henry VIII's Bridewell Palace and features 205 stylish guestrooms and suites along with versatile meeting and event spaces.

Dining Experiences

Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London with East Coast classics and seasonal produce, and Leaf and Cane, a vibrant late night bar with live sports screenings, karaoke nights, a dynamic calendar of social events, premium beers and a lively social atmosphere.