Receptionist / Care Navigator

Working location - Windsor House Surgery (Morley)

Working Hours: (2 x week rota)

Week 1

Monday 7:45am to 12.45pm

Tuesday 12.45pm to 6pm

Wednesday 7:45am to 12:45pm

Thursday 12.45pm to 6pm

Friday 7.45am to 12.45pm

Week 2

Monday 12.45pm to 6pm

Tuesday 7.45am to 12.45pm

Wednesday 12.45pm to 6pm

Thursday 7.45am to 12.45pm

Friday 7.45am to 12.45pm

Windsor House Group Practice is a large GP Practice with 3 x surgeries based in Leeds (Morley, Churwell and Drighlington) with a list size of over 19,900 patients.

The successful candidate is expected to provide an efficient reception service to patients and assist inproviding a comprehensive administrative service

To provide an efficient initial, advice and guidance service forpatients of the practice making enquiries around the services provided.

To receive, assist and direct patients in accessing the appropriateservice or healthcare professional in a courteous, efficient and effective way.

Toprovide general assistance to the practice team and project a positive andfriendly image to patients and other visitors, either in person or via thetelephone

Dutieswill include being the focal first point within the practice for patients andvisitors; project a positive and friendly image at all times, either in personor via the telephone.

Main duties of the job

The successful candidate should have previous experience working in an administrative / reception environment with excellent IT skills (esp. around SystmOne), the ability to work with people at all levels, together with good organisational and communication skills, both verbal and written. You should have the ability to use your own initiative but also be team orientated and have a flexible approach to work.

You will need to have good time management skills, the ability to organise and prioritise work along with an understanding of, and commitment to, patient confidentiality.

A willingness to learn and develop skills will be positively encouraged. You will be part of an enthusiastic team, who will play an instrumental part in the smooth running of the practice.

About us

Windsor House Group Practice is a large GP Practice in Leeds spanning across three sites. We have a team of approx 70 employees both clinical and administrative. We are passionate around the care and support of our patients and the role of a receptionist is key to our service provision.

The role will primarily work at Windsor House Surgery, Morley (with an expectation that the successful candidate would work at one of the other surgeries as and when required).

Job responsibilities

To provide an efficient reception service to patients and assist inproviding a comprehensive administrative service

To provide an efficient initial, advice and guidance service forpatients of the practice making enquiries around the services provided.

To receive, assist and direct patients in accessing the appropriateservice or healthcare professional in a courteous, efficient and effective way.

Toprovide general assistance to the practice team and project a positive andfriendly image to patients and other visitors, either in person or via thetelephone

Dutieswill include being the focal first point within the practice for patients andvisitors; project a positive and friendly image at all times, either in personor via the telephone.

Person Specification Qualifications

• 4 GCSE (grades A -C) including English and Mathematics
• Customer care/end user support training
• Knowledge of Microsoft Office applications
• OCR I word processing or equivalent
• Experience of using SystmOne
• ECDL

Skills & Abilities

• Able to work to deadlines
• Able to use Microsoft Office applications
• Able to communicate clearly, concisely and diplomatically at all levels over the telephone and face to face.
• Able to work accurately
• Able to deal with telephone enquiries taking messages when appropriate
• Able to undertake routine office duties such as filing, photocopying, laminating, binding etc
• Ability to work effectively as part of a team
• Able to work accurately
• Basic IT skills

Experience

• Experience of using office equipment such as photocopier, fax etc
• Experience of using Microsoft office packages
• Minimum of 2 years admin / office systems experience
• Experience of using SystmOne
• Experience of working in a GP practice
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£13.18 an hourinc NHS pension scheme , yearly bonus