Receptionist / Administrator (Clinical support team)

Receptionist / Administrator (Clinical support team)

To provide general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.

Main duties of the job

• Dealing with appointment, home visits and telephone requests.
• Booking, amending, and cancelling patient appointments
• Processing of repeat prescriptions in accordance to practice guidelines.
• Initial contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Filing and retrieving paperwork
• Taking messages and passing on information
• Keeping the reception area tidy and free from obstructions and clutter
• Bring in path lab results and re-allocate where necessary.
• Import GP to GP records.
• Action admin emails and internal messages
• Action master call out of hours reports
• Enter new patients onto the system.
• Enter change of address, name changes to the system
• Action on-line registrations
• Action Mother and baby discharges
• Medical records for insurance companies
• Carry out data entry for patient records.
• Receive new patient paper notes from the health authority and entering them onto the system.
• Scanning of post onto patient records
• Coding
• Emailing of sick notes, referrals to patients and hospitals
• Completing tasks sent from internal users.
• Ensure patient confidentiality is kept at all times.
• Complete annual mandatory training.
• The above list of duties is not exhaustive and may be subject to change as deemed necessary.

About us

St Johns Medical Centre is located in the market town of Altrincham within the borough of Trafford, Greater Manchester.

We have a clinical team of 9 GP Partners, 5 Salaried GP's, 4 Practice Nurses, 2 HCA's & 1 Phlebotomist, all supported by a large reception and admin team.

Job responsibilities

St Johns Medical Centre

31-33 Market Street

Altrincham

WA14 1PF

Job Title: Clinical Support Team

Reports to: Operations Manager / Office Manager

Job summary:

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.

Person Specification Experience

• Flexible approach to undertaking a wide variety of tasks
• Highly Motivated
• Experience of answering telephone calls in a high call volume environment
• Experience of working as part of a team
• Experience of Customer service
• Experience of working in a busy NHS environment
• Experience of clinical systems, Emis web, Docman and Accurx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.