Receptionist / Administrator

We are looking for an experienced and motivated Receptionist / Administrator to join our friendly and supportive GP practice team.

This is an excellent opportunity for someone who already has experience working in a GP surgery and enjoys working in a busy, patient-facing environment. The role offers a varied mix of reception and administrative responsibilities, making it ideal for someone who is organised, proactive and confident working as part of a team.

You will be joining a welcoming and collaborative practice where patient care and staff support are at the heart of everything we do.

The successful candidate will play a key role in supporting patients and the wider practice team, ensuring patients receive a professional, efficient and compassionate service.

Previous experience working in a GP practice is essential.

This position would particularly suit someone who is confident working in a fast-paced primary care environment, with progression opportunities available for the right person.

Main duties of the job

The role will involve a combination of reception and administrative tasks, including providing a professional and welcoming first point of contact for patients, managing incoming telephone calls and patient enquiries, and booking and managing patient appointments. The successful candidate will also support with processing prescription requests and patient queries, assisting the clinical and management teams with administrative duties, maintaining accurate patient records using the clinical system, and processing documents including scanning and coding patient information. You will work collaboratively with colleagues to support the smooth running of the practice and ensure patients receive an efficient and high-quality service.

About us

We are a friendly and supportive GP practice committed to providing high-quality patient care. Our team works closely together to create a positive working environment where staff feel valued and supported.

We are looking for someone who shares our commitment to excellent patient service and who enjoys working as part of a dedicated team.

Job responsibilities

The role will involve a combination of reception and administrative tasks including:

Providing a professional and welcoming first point of contact for patients

Managing incoming telephone calls and patient enquiries

Booking and managing patient appointments

Processing prescription requests and patient queries

Supporting the clinical and management team with administrative duties

Maintaining accurate patient records using the clinical system

Processing documents, scanning and coding patient information

Working collaboratively with colleagues to support the smooth running of the practice

Person Specification Qualifications

• Previous experience working in a GP surgery in a reception or administrative role
• Excellent communication and interpersonal skills
• Ability to work in a busy environment and manage competing priorities
• Strong organisational skills and attention to detail
• Confident using computer systems and practice software
• A positive and professional approach to patient care
• Experience using GP clinical systems (such as EMIS)
• Experience processing prescriptions or clinical correspondence