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Reception/Administration coordinator apprentice - Mour Hotel
Posted 1 hour 41 minutes ago by Nottingham College
Permanent
Not Specified
Apprenticeships & Internships Jobs
Nottinghamshire, Nottingham, United Kingdom, NG1 1
Job Description
Reception Duties: 
- To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards
- To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training)
- To handle reservation duties in line with the correct Standard Operating Procedure
- To assist the Night Team as and when required
- To assist Team leader during the shift as required ensuring smooth running of the Front Desk
- Follow up with guests that the service provided was to their satisfaction
- To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)
- To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
- To answer all phone calls within 3 rings to provide efficient and high quality telephone service
- To maintain polite, friendly and courteous telephone manners at all times
- To carry out duties as laid down in the Front Office SOP manual
- To have a comprehensive knowledge of the Front Office computer system (Opera)
- To up sell hotel facilities to guests, and advise of services in the local area
- To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel
- To ensure cleanliness and tidiness of the front desk at all times
- To be aware of house status and room availability at all times
- To monitor faxes, post and manually written messages to the correct standards
- Assistance in the coordination of weddings and Christmas events
- Responding to enquiries, correspondence, collecting and collating pre orders and preparing function sheets for issue to all department
Nottingham College
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