Reception Support

The main purpose of this post is to support the reception team with establishing a friendly helpful and effective welcome to patients and visitors to St Joseph's Hospice (STJH), whilst also providing a general guiding and way finding service. Role also includes with general admin tasks.

Key tasks

• Welcoming all visitors to the hospice and providing direction to destination where required
• Answering the phone
• General admin duties such as sorting the post, answering emails
• Logging deliveries such as drink trolleys and parcels and shop donations
• Ensuring the reception and hub area are maintained to a high standard of cleanliness and are presentable at all times
• Conducting routine inspections of the car park and maintaining accurate records of vehicles using the facility. At least twice a shift

Time requirement

Current core hours (4pm - 9pm or 5pm - 9pm). Monday to Friday.

Skills and qualities required

• Personable, outgoing and compassionate
• Friendly and empathic
• Understanding of the hospice environment
• Basic IT skills

Training offered

One day core training with the Volunteers team and role specific training from the reception team.

• Reimbursement of travel expenses up to TFL zones 1-6
• Lunch allowance redeemable at the hospice after 3 hours volunteering
• Opportunity to get experience in a hospice setting
• Reference provided after six months volunteering