Reception Supervisor/Duty Manager

We are currently seeking a talented and motivated individual to work on a full-time basis at The Roseate Reading, a 5 Luxury Boutique Hotel in Reading.

The Reception Supervisor / Duty Manager will work 4 days on and 4 days off, ensuring excellent customer service for both business and leisure guests.

Key Responsibilities

• Provide constant customer service at the front desk
• Check in and check out of guests, giving an excellent welcoming and departure experience
• Answer telephone and email inquiries
• Provide guests with information on the local area
• Deal with customer comments in an efficient and professional manner
• Cover Duty Management shift
• Maximise sales

Key Skills & Qualifications

• Previous experience as Hotel Receptionist 4-5 is essential
• Fluent in English
• Strong communication skills
• Strong organisational skills and ability to multitask
• Friendly, enthusiastic approach
• A proactive approach to service
• Good industry awareness and ability to implement new standards

Package Benefits

• Meals on duty
• Provision and laundry of uniform
• Employee recognition awards
• Performance review and personal development plan
• Internal transfer and promotion opportunities
• Support in the development of your career
• Preferential room rates within the hotel group for yourself, family and friends

Eligibility & Legal Requirements

You must be eligible to live and work in the UK and possess a current work visa. In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required.

Compensation

Competitive salary