Reception Supervisor

Oatlands Park Hotel is hiring for a Reception Supervisor, reporting to the Reception Manager. You will have excellent customer service and leadership skills in this customer-facing role on the front desk of a busy 4-star hotel in Weybridge, Surrey.

You will be responsible for overseeing a busy hotel reception front desk, leading a team and checking in/out hotel guests.

This is a permanent role working 40 hours per week on a shifts basis. The usual shifts are 6:45am-3:15pm, 2:45pm-11:15pm, however there are sometimes mid-day shifts in accordance with business needs.

Main responsibilities:

• Be responsible for all team members, ensuring they operate to high standards of service
• Provides guidance and direction for subordinates
• Act as the first point of contact for the Reception team
• Provides information to managers and other staff
• Functions as a technical department resources, providing staff inductions and training for new starters
• Check-in and check-out for guests
• Undertake front of house duties - meeting, greeting and attending to guests needs
• Build good rapport with guests and deal with customer complaints
• Responsible for accurate and efficient accounts and guest billing processes
• Administer all routes of reservation to ensure room bookings are made

Required skills:

• Experience in using Opera Property Management System (PMS)
• Working knowledge of using Microsoft Office
• Demonstrate best practice and lead by example
• Train and coach team members on the job
• Demonstrate full knowledge of the Front Office SOPs (operating procedures and policies)
• Verbal and written communication skills
• Confident in communicating with managers and directors
• Show guests to rooms and assist with luggage, as required
• Be able to negotiate, persuade and deal with customer complaints
• Efficient decision-making when selling room stock
• You drive or live within a commutable distance of the hotel

Required education:

The successful applicant would hold a Hospitality qualification (desirable), or be working towards one.

Benefits:

• Competitive Salary
• Free Meals on Duty
• Provision of Uniform
• Pension Scheme
• Employee Recognition Awards
• Free Car Parking
• Recommend A Friend scheme - earn money from successfully recommending friends for employment
• 28 Days Annual Leave
• Friends & Family Hotel Room Rates