Reception Supervisor

Oxfords most iconic address, The Randolph Hotel, a Graduate by Hilton is seeking an experienced Reception supervisor to inspire & lead our team of passionate receptionists.

Leading the way in guest service excellence from arrival to departure

We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a smooth check-in, or professional support behind the scenes, we take pride in the moments we help create.

Our REACH People Values

• Respect - We treat every guest and colleague with kindness and dignity.
• Excellence - We go the extra mile in pursuit of outstanding service.
• Accountability - We take ownership of our actions and follow through on our promises.
• Cooperation - We work together as one team to deliver the best experience.
• Honesty - We act with integrity and transparency at all times.

How We Do It

We believe in leadership through example, teamwork, and a commitment to great service. We support our people to lead with integrity, empower others, and uphold our standards with consistency and care.

Reception Supervisor

As a Reception Supervisor, you'll support the Reception Manager in leading the front office team, ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay.

What You'll Do

• Supervising the day-to-day front desk operations, ensuring smooth check-ins and check-outs.
• Providing hands-on support during busy periods while leading by example.
• Coaching and mentoring the reception team to deliver consistent, high-quality service.
• Handling escalated guest queries or concerns promptly and professionally.
• Coordinating with housekeeping, maintenance, and other departments to ensure seamless communication and operations.
• Managing shift handovers, guest billing, and accurate financial reporting.
• Maintaining a well-presented, efficient, and welcoming front-of-house environment.
• Upholding compliance with hotel policies and health & safety standards.

What We're Looking For

We're looking for an approachable, guest-focused leader with a flair for organisation and an eye for detail.

• Proven experience in a front office or guest service role, ideally within hospitality.
• Strong leadership skills and the ability to motivate and support a team.
• A natural ability to remain calm under pressure while solving problems with confidence.
• Excellent communication and interpersonal skills.
• Good knowledge of hotel booking and PMS systems (training provided if required).
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

The Perks

• Free Uniform
• Meals whilst on duty
• Opportunities for training and career development including apprenticeships
• Discounts on hotel stays and dining for you and your friends
• Exclusive shopping discounts via our benefits platform
• Team Member events
• Employee Assistance Programme
• Free Car Parking

Equal Opportunities

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

About Us

Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world's most iconic destinations