Reception Supervisor

Location: On site / Midleton, Co. Cork, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality Front of House
Salary: Negotiable salary

Talbot Hotel Midleton, part of the Talbot Collection, is currently recruiting for an experienced Reception Supervisor on a full time basis. Ideal candidates must be available to work upto 39 hours per week, 5 days out of 7.

Main Duties:

• To ensure the smooth running of the Reception.
• Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
• Collect the guest's payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• To have a good working knowledge of how to deal with groups -checking group bills.
• To work closely with Rooms Division Manager to ensure a consistency of communication is maintained.
• To ensure all standard operational procedures are followed by all staff on duty.
• Handle and resolve customer complaints, following through to ensure the highest level of guest satisfaction
• Be familiar with Hot Soft system

The successful candidate will have:

• 2 years' Hotel Reception Experience.
• Friendly and professional work attitude.
• Fluent English essential - written and spoken.
• Must be available to work variable shifts.
• Excellent interpersonal and organisational skills

This position will involve shift and weekend work.

Talbot Hotel Midleton is an equal opportunity employer