Reception Supervisor

Benefits

Salary - Discussed at venue. Holiday - 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.

A bit about what you will do

• Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.
• Ensure all guest queries and complaints are dealt promptly with in a satisfactory manner.
• Ensure a thorough and proactive administration of the group's invoicing.
• Work closely with the Reception Manager and the Duty Manager to ensure that any recurring issues and problems faced by the guest are recorded in the DM Report.
• Be fully conversant with all room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Help DM with additional tasks such as Cosmos PMs/Letters for Delay Flights/Credit Limit/Room Reg when needed.
• Ensure a commercial attitude is adopted at all times and maintain an awareness of all Sales opportunities within the hotel to maximise room sales and revenue for the Hotel.
• Establish a good working relationship with all the guests and colleagues, creating a team that works well together and with other departments.
• Be fully conversant with all facilities and services of the Novotel London West.

More about you

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 4-star hotel experience in a similar role is a real advantage.
• Opera PMS experience is a plus.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.