Reception Supervisor

This role is responsible for delivering high-quality, patient-focused support within a busy practice environment. The postholder will work collaboratively with the wider team to ensure efficient day-to-day operations, providing a professional and responsive service while maintaining accuracy, confidentiality, and excellent standards of care.

Main duties of the job Key Responsibilities

• Organising and managing rotas to ensure consistent cover and smooth daily operations
• Holding regular one-to-one meetings with reception colleagues to provide support, guidance, and encouragement
• Maintaining up-to-date training records and supporting ongoing professional development for the team
• Monitoring incoming calls and providing coaching to ensure excellent patient communication
• Managing incoming correspondence, including emails and tasks, efficiently and accurately
• Opening and closing the practice, maintaining safety and security in line with practice protocols
• Booking appointments for clinical staff according to practice policy, and assisting patients with their requests both in person and by phone
• Responding to patient enquiries and liaising with other team members or healthcare providers in a friendly and professional manner
• Keeping the reception area, notice boards, and leaflet displays tidy, welcoming, and clutter-free
• Attend and contribute to team / practice meetings as appropriate
• Assist interviewing new reception applicants
• Any duties reasonably requested of you

Hours

Monday - 8:00 - 18:00

Tuesday - Day Off

Wednesday - 8:00 - 16:30

Thursday - 8:00 - 18:00

Friday - 8:00 - 18:00

With the flexibility to cover annual leave, sickness and extended hours as required

About us

We're a patient focused GP practice that values both high quality care and a positive working environment. Our team works together to ensure our patients feel supported, heard, and well cared for, while also supporting one another every day.

We take pride in delivering excellent healthcare with professionalism, compassion, and teamwork. We encourage open communication, proactive problem solving, and a culture where everyone's contribution is valued.

Our practice is friendly, approachable, and inclusive. We foster a positive, welcoming atmosphere where colleagues enjoy working together, share knowledge freely, and create a comfortable space for both patients and staff.

Job responsibilities

As a valued member of our reception team, you'll play a key role in keeping our practice running smoothly and ensuring every patient has a positive experience. Your responsibilities may include any of the following, with flexibility depending on practice needs and guidance from the Deputy Practice Manager or Practice Manager:

• Organising and managing rotas to ensure consistent cover and smooth daily operations
• Holding regular one-to-one meetings with reception colleagues to provide support, guidance, and encouragement
• Maintaining up-to-date training records and supporting ongoing professional development for the team
• Monitoring incoming calls and providing coaching to ensure excellent patient communication
• Managing incoming correspondence, including emails and tasks, efficiently and accurately
• Opening and closing the practice, maintaining safety and security in line with practice protocols
• Booking appointments for clinical staff according to practice policy, and assisting patients with their requests both in person and by phone
• Responding to patient enquiries and liaising with other team members or healthcare providers in a friendly and professional manner
• Keeping the reception area, notice boards, and leaflet displays tidy, welcoming, and clutter free
• Attend and contribute to team / practice meetings as appropriate
• Assist interviewing new reception applicants
• Any duties reasonably requested of you

Person specification Essential skills and experience

• Experience of working in reception
• Good interpersonal skills
• Excellent communication skills
• Strong IT skills
• Experience of working with the general public
• Ability to work under pressure

Desirable skills and experience

• Experience of working in a GP practice
• EMIS trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Towcester Medical Centre

Address:

Link Way

Towcester

Northamptonshire

NN12 6HH

Employer's website

(Opens in a new tab)