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Reception Staff / Front Office Manager (m/f/x)

Posted 2 days 10 hours ago by A&O Hotels and Hostels Holding AG

Permanent
Full Time
Administration Jobs
London, United Kingdom
Job Description

Are you looking for a Front Office Manager (m/f/x) to manage our Front Office asfull-time job - Perfect! That's exactly what we offer!

OUR OFFER
  • 75% - 90% discount on private accommodation in all a&o hostels (depending on company affiliation)

  • subsidized language courses

  • 100% coverage of your public transport costs (job ticket)

  • support for your further education in the form of various trainings

  • Mental Health: We offer you free and anonymous mental health coaching from our independent partner "nilo" (), who will support you with professional, private and health-related challenges

  • Of course we provide drinks, fruit and vegetables on a daily basis - and as hostel staff you can join your team for the meals served at the buffet

  • Seniority bonuses in the form of cash bonuses and additional vacation days

YOUR JOB
  • You are the figurehead of a&o: our Front Desk is your territory

  • You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer

  • To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information

  • You take care of our guests and their concerns

  • As shift leader, you take responsibility for ensuring that the shift runs smoothly

  • At the bar you serve hot and cold drinks and snacks, and prepare snacks and cocktails

YOUR PROFILE
  • You have experience or a completed training in the hotel industry or tourism

  • Of course, you are driven by a great sense of responsibility for the tasks assigned to you.

  • You enjoy dealing with guests - and you show it, regardless of the time of day or night

  • You are characterised by an independent way of working and the ability to work in a team.

  • A high degree of commitment and independence are a matter of course for you.

  • Even in shifts that start at 6 a.m., it is easy for you to remain friendly, highly motivated and service-oriented.

  • You have a very good commandofthe English language- of course, we would be happy to hear any other language you speak

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