Reception Manager- The Old Swan Hotel Harrogate

The Old Swan Hotel Harrogate has an exciting opportunity for a dedicated and enthusiastic Reception Manager to join our team. We are seeking an individual who is passionate about delivering exceptional guest experiences and has a keen eye for detail in a hospitality environment. You will play a pivotal role in the smooth running of our reception operations, ensuring a welcoming and professional front of house service for all guests and visitors.

Key Reception Manager Responsibilities - Hospitality and Guest Service

• Oversee the daily operations of the hotel reception area and supervise the reception team to ensure excellent guest service at all times.

• Greet guests with warmth and professionalism, handling check-in and check-out procedures efficiently and accurately.

• Manage room reservations, cancellations, and amend bookings using the hotel's reservation system.

• Respond promptly to guest enquiries both in person and via email or telephone, resolving any issues in a timely and courteous manner.

• Ensure all guest accounts are maintained correctly and liaise with the accounts team for any billing queries.

• Coordinate with housekeeping and other departments to ensure guest requirements are met seamlessly.

• Maintain the security of the reception area and monitor guest access as per hotel policy.

• Train, motivate, and support the reception team to achieve high standards of customer care and presentation.

• Proactively manage guest feedback and implement improvements to enhance the guest experience.

Reception Manager Candidate Requirements - Hotel and Customer Service Skills

• Previous experience in a hotel reception or front desk supervisory role is preferred, full training will be provided for the right person.

• Excellent communication skills, both written and verbal.

• A friendly, approachable, and professional manner when dealing with guests and colleagues.

• Strong organisational and time management skills, with the ability to multitask and remain calm under pressure.

• Attention to detail and a commitment to delivering first class customer service.

• Computer literacy and familiarity with hotel reservation systems (PMS/Front Office software) would be an advantage. (Reslynx & Resdiary)

• Eligibility to work in the UK and able to provide supporting documentation.

• Ability to work flexible hours, including weekends and public holidays as required.

Benefits of Working as Reception Manager at The Old Swan Hotel Harrogate

• Competitive salary and share of gratuities.

• Fantastic opportunities for training and career progression within a well-established hospitality group.

• Discounted accommodation, food, and drink at our hotels.

• Team member benefits including uniform provided and staff recognition awards.

• Supportive team culture focused on excellence, teamwork, and professional development.

Join Our Hospitality Team in Harrogate

If you are passionate about delivering a memorable guest journey and inspiring those around you, we would love to hear from you. Apply now to become Reception Manager at The Old Swan Hotel Harrogate and make a difference every day.