Reception Manager

Job Overview

We're looking for a Full time Reception Manager (37.5 hours a week) to work at the practice (shifts 8am-4pm and 10:30-6:30.), Duties will include: Routine Receptionist duties Managing patient queries and complaints Managing the Reception team and the rota Monitoring and logging maintenance jobs for the practice General GP administration to include; o workflowing documents o registering patients o tasks o NHS eRS referrals o QOF, KPIs and enhanced service targets o Ad hoc You will need to have experience managing a team as well as working in an NHS GP practice. Be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. And have excellent organisational skills and time management. A caring, empathetic character is essential,

Essential Skills

• Must have extensive Experience Using System One
• Experience working in a GP Practice
• IT proficient to include Systmone, Microsoft packages
• The role will require fluent spoken and written English, a thorough understanding of Microsoft 365 package

Desirable

• Minimum 2 years reception experience
• 1 Year Reception Manager Experience

Qualifications Essential

• GCSE grade A to C in English and Maths

Person Specification Experience Essential

• Must have extensive Experience Using System One
• Experience working in a GP Practice
• IT proficient to include Systmone, Microsoft packages
• The role will require fluent spoken and written English, a thorough understanding of Microsoft 365 package
• Minimum 2 years reception experience
• 1 Year Reception Manager Experience, GCSE grade A to C in English and Maths

We are a small, friendly NHS GP practice located just off the vibrant Kings Road in Chelsea. We are part of the Brompton PCN.